Customer Succes Manager

Are you ready to take the lead, empowering fashion retailers with cutting-edge AI that transforms their pricing strategies? At Markmi, we’re looking for a customer success manager to guide our clients toward unlocking the full potential of our AI-enabled solution, redefining how fashion retail teams approach price markdowns.

In 2024 we released Markmi, an AI assistant for fashion retailers that enables merchandising teams to make smarter, faster, and more profitable pricing (markdown) decisions.

By leveraging fashion-focused intelligence and advanced forecasting, Markmi enables teams to set optimal price markdowns that swiftly respond to market shifts, protect margins, and drive revenue—all without relying on outdated spreadsheets or generic tools. Our algorithms, trained specifically on fashion data, empower retailers to reduce manual workload, gain better control over the markdown process, and achieve superior sales outcomes. Markmi demonstrates that with the right tool, fashion teams can confidently use price markdowns as a powerful asset to drive growth.

As a customer success manager at Markmi, you will play a pivotal role in guiding fashion retailers to unlock the full value of our AI-driven solution. From onboarding to delivering measurable success, you’ll ensure our customers feel confident, supported, and empowered. By combining proactive support, seamless onboarding, and a deep understanding of customer needs, you’ll help transform how fashion retailers approach price markdowns.

🚀 What will be part of your responsibilities?

• Take the lead, guiding customers every step of the way toward true customer success;

  • Manage the Markmi Implementation Team, steering actions to ensure a high-quality, timely, and efficient customer onboarding;

  • Finetune and implement a customer onboarding and training program to ensure smooth integration and successful adoption of our solution;

  • Create and manage a customer success program to proactively support customers, ensuring they get the guidance they need to achieve the desired outcomes with our product.

  • Provide support to customers while using the tool during busy sales periods. This includes collaborating closely with our data science team to resolve any technical queries and deliver added value to our customers.

• Collaborate with cross-functional teams, including sales, marketing and product development, to identify and address customer needs and drive customer satisfaction.

• Analyze customer feedback and metrics to identify areas for improvement and drive continuous improvement in customer support, onboarding and success programs.

• Develop and maintain training and support materials for customers, including user guides, tutorials and FAQs.

• Create scalable and re-usable assets such as sales tools, trial/pilot or deployment-related materials to enable our business to scale customer volume and increase customer self-sufficiency.

• Stay up-to-date on industry trends and best practices in customer support, onboarding, and success, and apply this knowledge to continuously improve our programs.

🐱‍🚀 What skills are required?

• 4+ years of experience in a customer success role , including at least one year in SaaS.

• Proven experience in customer support, onboarding, and success.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, cross-functional teams, and senior leaders.

• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret customer data to drive continuous improvement.

• Experience with SQL is a plus but no strict requirement.

• Experience working with data-driven solutions is a plus.

• Experience in the retail or fashion industry, specifically in pricing, would be a lovely surprise.

• At Markmi, we value teamwork, creativity, and a drive for success. If you are a self-starter with a passion for helping customers achieve their goals, we want to hear from you!

🎁 Our offer

Join a growing team of passionate individuals dedicated to creating a modern, cutting-edge AI-enabled solution with a state-of-the-art tech stack. At our Ghent-based office, you’ll be part of this vibrant, innovation-driven environment.

Our office is located in the heart of Ghent, easily accessible by car, train, or (e-)bike, and surrounded by plenty of after-work options to unwind. We offer a competitive salary package with attractive benefits, including an (optional) company car and fuel card, a bike plan, hospitalization insurance, and laptop and smartphone.

We invest in your success both as a technical expert and a business professional. You’ll also have opportunities to showcase your expertise within the broader engineering community.

But it’s not all work—we prioritize team spirit through exciting trips, planned events, spontaneous gatherings, and more. We believe in fostering a collaborative and thriving workplace where you can truly shine.

☝️ Up for the Challenge?

Make sure to apply by January 7th, 2025. Shortly after, we’ll review your resume and may invite you for an initial phone interview. You’ll then tackle a job-specific challenge and present your solutions. Impress us, and you could be the next key addition to our team in Ghent!